The HR Generalist is the first point of contact with the client and must strive for the best delivery of service by phone and chat. Being the first point of contact, the Generalist must obtain a broad general knowledge of all processes as well as fulfilling its tier 2 specialist transactional activities.
Furthermore, HR Generalists may be requested to be involved in cross training for other processes, off cycle transactional activities or continuous improvement projects.
Responsibilities include:
Direct contact with client employees regarding HR related queries via phone, chat and email
Perform data look up as well as data entry in various HR administration and Payroll systems
Production of official HR documents such as references
Perform payroll monthly activities
Agile approach across multiple client entities
Upon gaining maturity, complete continuous improvement projects and additional tasks are assigned
Qualifications:
Higher education required
Fluent level of Dutch and English
Willing to work abroad, gain complex experience and build professional strong team environment
Strong computer skills ability to learn and use various systems efficiently
Excellent client and customer focus
Team player regular touch points